This page describes the website https://www.mylovingbag.com How does the website handle the personal data of users. Website users can be just visitors, or they can register for news and communication services, register and create accounts, or make purchases and/or enjoy customer service through e-commerce.
This disclosure applies only to this website and does not apply to any other websites, applications, and/or any type of third-party content accessed by users through links on this website. In these cases, the data protection regulations of these third parties may apply, which may differ from the regulations contained in this disclosure. We suggest consulting these regulations before conveying any data.
This disclosure describes the methods, time frames, and nature of information that data controllers (as defined in this article) should provide to users when processing user data.
Data controller
For more information about how data controllers handle personal data, you can contact them at any time using the contact information shown in the “Rights of Data Subjects” section of this disclosure.
data processing
Data collected by data controller – browsing data
During normal operation, the IT system and software program of this website will obtain some personal data, and the transmission of these data is implied in the use of Internet communication protocol.
Collecting this data is not intended to establish associations with identified entities, but fundamentally, through processing or association, they may allow for the identification of users.
This type of data includes the IP address or domain name of the computer used by the user logging into the website, the address in the URI (Uniform Resource Identifier) representation of the requested resource, the time of the request, the method used to submit the request to the server, the file size obtained in the response, the numerical code indicating the server response status (successful completion, error, etc.), and other parameters related to the user’s operating system and IT environment (“browsing data”).
These data are only used to obtain anonymous statistical information about website usage, and to check if they are functioning properly. Once processed, they are immediately deleted. If IT crimes against websites occur, this data may be used to identify responsible parties; In addition, data related to network contacts will not be stored for more than seven days at present.
Cookie
This website uses cookies and similar technical tools to collect and store data related to usage, access, and interaction through the website. For more information on the use of cookies, please refer to the attached and specific complete privacy policy disclosure published on this website. This disclosure is formulated in accordance with the regulations issued by the Italian Data Protection Authority on June 10, 2021, and is a supplement and improvement to this document.
Data voluntarily provided by users – personal information, contact information, and purchase data
On the website, users can:
Send messages and requests to Coccinelle’s email address. Optionally, explicitly and voluntarily send messages and requests to the address shown on this website, and subsequently obtain the personal data required for the user to reply to the messages and requests, as well as all other personal data contained in the communication (if any);
Register for news and communication services;
Create an account; and
Purchase through e-commerce.
As part of the above activities, users should use various forms on the website to provide necessary and requested personal data to Coccinelle. The data marked with an asterisk (*) is mandatory and requires the ability to complete the operation. If such data is not provided, users will not be able to continue or complete the program.
Specifically, Coccinelle collects the following personal data:
Name, surname, home address, country of residence, nationality, and date of birth (“Personal Information”);
Phone number and email address (“contact data”).
Data related to purchases, such as purchased products, purchased locations, dates, times and time sequences, delivery, payment methods and billing data, as well as any personal data contained in communications between data subjects and data controllers, including purchased products or products of interest to customers (“Purchase Data”).
Browsing data, personal information, contact data, and purchase data are collectively referred to as “data”.
Purpose and Legal Basis of Processing
account
The data provided by users during website registration (including shipping and payment data) will be processed so that users can register accounts on the website, add products to their wish list, complete purchases of desired products, and manage their own reserved areas.
If a user logs in through Facebook or Google, the data controller may receive the user’s identity and contact data from Facebook or Google. Personal accounts involve the use of authentication credentials known only to the user and must be carefully kept by the user under their sole and exclusive responsibility.
Registering on this website can enjoy certain benefits, such as being invited to participate in exclusive promotions, enjoying birthday discounts, and simplifying the checkout process for online shopping. You don’t need to create an account to shop online, as you only need to be a website visitor to make these purchases.
The legal basis for this processing is to fulfill the contract to which the user is a party and/or to take pre contractual measures as requested by the user, and to fulfill relevant legal obligations.
If the user refuses to provide their personal data, the account registration process cannot be completed.
Response to user requests
Processing data is in response to requests sent by users based on contact data or by filling out forms on the website (such as the “Contact Us” form), including communications sent to customer service.
The legal basis for this processing is to fulfill the contract to which the user is a party and/or to take pre contractual measures as requested by the user, and to fulfill relevant legal obligations.
It is necessary to process the above data, otherwise it will not be able to respond to the user’s request.
Online purchase
The data will be used to manage purchase orders (including sending information about order status and service emails; executing related shipments and pre-sales and after-sales customer support activities) and to enable Coccinelle to fulfill legal obligations.
The legal basis for processing is to fulfill the contract to which the user is a party and/or to take pre contractual measures as requested by the user, and to fulfill relevant legal obligations.
Processing user data is a necessary condition for completing the purchase process. Users who refuse to agree to such processing will not be able to complete product purchases on the website.
Customer satisfaction survey
Within 48 days after purchase and/or 30 days after making a request to our customer service, users will receive a customer satisfaction survey and inquiry via email, requesting them to evaluate Coccinelle products and/or their own customer service experience.
Participating in customer satisfaction surveys is optional, and the collected data can be used to improve the products and services provided by Coccinelle.
The legal basis for this processing is Coccinelle’s legitimate interest, which is to ensure that users are satisfied with the products and customer service provided. This benefit is commensurate with the interests of the user, as there is reason to believe that the customer is interested in finding and purchasing high-quality, defect free products and can seek support from qualified customer service departments.
Soft marketing information
The data (especially the email addresses provided by users when registering and completing purchases on the website) will also be processed for sending commercial, promotional, or advertising information through email that only pertains to the same Coccinelle brand products that users have purchased and used.
According to Article 130 (4) of the Privacy Law, the legal basis for such processing is Coccinelle’s legitimate interest, which is to keep customers informed and informed about the new products and services they may offer on the Coccinelle website from time to time, as well as the promotions and/or activities promoted by Coccinelle. This legitimate interest is commensurate and compatible with the interests of the user, as it can be reasonably assumed that those who purchase Coccinelle brand products or enjoy services through the website may be interested in and expect to receive updates to the Coccinelle product and service catalog.
The data subject may easily and free of charge object to processing carried out for the above purposes at any time (in accordance with the procedures indicated in each commercial message or using the contact information of the data controller indicated below).
Any objection from the data subject to the processing shall not affect the legality of the processing carried out so far, nor shall it affect future purchases of Coccinelle brand products.
Newsletter – Marketing
The purpose of processing data is to enable users to subscribe to and enjoy Coccinelle’s news and communication services. If the user requests to subscribe to the newsletter service, the purpose of processing the data is to respond to the request and send an email containing information about Coccinelle products, promotions, commercial and advertising materials, as well as event invitations and any special store opening/closing notifications, catalogs, and invitation cards for Coccinelle events and special promotions.
We can only process data for sending newsletters when the user is clear, free, and informed. Users can indicate their agreement by checking the corresponding box on the registration form (i.e. account, contact us) or filling out a specific subscription request in the “subscribe to newsletters” section. Not obtaining consent will not prevent users from completing online purchases, browsing the Coccinelle website, sending information requests, or receiving non targeted messages.
If users wish to revoke their consent, they can object to the processing described in this article at any time by writing a letter to Coccinelle. Contact information can be found in the “Data Subject Rights” section. In any case, any objections shall not affect the legality of any processing activities carried out by Coccinelle up to that time.
analysis
Under the premise of obtaining consent during the purchase process, data related to the products purchased, preferred, and/or added to the wish list will also be automatically processed for analysis, that is, to analyze the user’s consumption choices and personalize the commercial and promotional information sent by the data controller accordingly. By recommending products that the user may be interested in, it will better assist the user in shopping online or in the Coccinelle store.
This type of analysis does not involve automatic decisions that are legally binding on users.
Processing can only be carried out with the explicit, free, and informed consent of the user, who can indicate their consent by checking the corresponding box on the website. Not agreeing will not prevent users from completing online purchases, browsing the Coccinelle website, sending information requests, or receiving non targeted messages.
If users wish to revoke their consent, they can object to the processing of personal data at any time by writing to Coccinelle at the contact address provided in the “Data Subject Rights” section. In any case, any objection shall not affect the legality of the processing based on the revocation of prior consent.
If the preference for agreement is expressed multiple times (for example, because multiple purchases have been made, or because an account has been created and purchases have been made), the last choice will take priority.
Right to defense
When necessary, data can be used to allow data controllers to fulfill their legal obligations, as well as to ensure their right to defense in legal or arbitration proceedings, in any disputes related to the performance of contracts signed with data controllers.
The legal basis for this processing is the need to fulfill the legal obligations of the data controller and the legitimate interests of the data controller in defending themselves in legal proceedings. When balancing the interests of all parties, this legitimate interest will not infringe upon the rights or freedoms of users, as the legal system guarantees the legitimate defense of rights.
We implement specific and sufficient security measures to prevent data loss, illegal or improper use of data, or unauthorized access to data.
data communication
To achieve specific processing purposes, data may be transmitted to third-party auxiliary service providers when necessary (such as communication agencies used for preparing and sending commercial and promotional information; shippers and carriers used for managing the delivery of e-commerce purchased products). Such entities should act as autonomous data controllers or as data processors to process data based on specific written tasks granted by the data controller, as appropriate.
Data storage period
Data should only be stored for the time required to achieve the purpose of data processing. especially:
To carry out the necessary activities for the contract signed with the user regarding the purchase of the product, the data should be kept within the retention period stipulated by law;
To safeguard the right to defense, data should be kept for 10 years from the date of termination of the contractual relationship between Coccinelle and the data subject;
To send commercial and promotional information (including personalized information, if the user agrees) and newsletters, the maximum retention period is 48 months after registering for the newsletter service. If the user responds to a specific request sent by Coccinelle before the expiration of the storage period to express their agreement again, the period can be extended by an equal amount of time;
For soft marketing (or soft spam) activities, data should be processed in a form that can identify users, and the retention time should be limited to the time absolutely necessary to achieve the purpose of data collection, especially up to 48 months after collection;
To check customer satisfaction, data should be processed and stored for a maximum of 48 months after each individual purchase; in order to
The data will be analyzed and processed for a maximum of 48 months after collection.
Please note that if necessary, data may be stored for a longer period of time to comply with legal or regulatory obligations and/or for protective purposes.
Rights of data subjects
Users have the right to:
Obtain data access permissions;
Obtain corrections, deletions, or, where appropriate, restrict processing;
Oppose handling;
Revocation of consent;
When applicable, receive data provided to Coccinelle in a commonly used, machine-readable format and transmit it to another data controller without being obstructed by Coccinelle;
File a complaint with the Italian data protection agency or appeal to the judicial authorities.
Users can also request a complete list of data recipients at any time.
The rights specified in this section and any clarification requests regarding data processing features may be exercised by writing to the following address:
E-mail: [email protected]